Job Summary
Business unit
Business and Regulatory Development
Location
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Basel, CH
Activity rate
60 - 100%
Publication date
19.07.2023
Reference
2262
About us
As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.
We are successfully operating for more than 180 years across 27 locations worldwide and offer our employees the chance to be a part of our success. Our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit and the positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group.
Your role
As Temporary E-Banking Support (60% - 100%) at Bank J. Safra Sarasin you are an ambitious individual who is seeking to contribute to the Bank's new e-banking platform for 3 - 6 months.
Your responsibilities
Ensure clients receive high-quality and fast support in line with the superior expectations of our demanding clientele
Manage and respond to requests and complaints from clients and client relationship managers related to J. Safra Sarasin e-channels (1st level support) over different media (by phone, e-mail, etc.)
Support clients in the activation of e-channels (incl. e-channel user access management), to ensure a smooth and seamless experience)
Handling requests in the corresponding ticketing system; identify and analyze problems which have to be forwarded to the 2nd level support
Your profile
Completed apprenticeship in banking or similar education in business administration / finance
Ability to work with various stakeholder
Excellent communication and presentation skills
Hands-on mentality
Enthusiastic learner with experience in support
Fluency in English and German is a must, fluency in French, Italian, Portuguese is a plus
Please note that only direct applications will be considered.
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